Frequently Asked Questions
Everything you need to know about styling your space with Design Store.
How long will it take for my furniture to arrive?
Standard shipping typically takes 5-10 business days. For larger furniture items requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Do you offer international shipping?
Currently, Design Store ships to the contiguous United States and Canada. We are working on expanding our logistics to support international orders soon.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's tracking portal to follow your package's journey.
Are your materials sustainably sourced?
Yes, we prioritize eco-friendly manufacturing. Over 80% of our wooden furniture is crafted from FSC-certified timber and finished with non-toxic, low-VOC stains.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for larger home investments.